Week 1 EOC: Great Customer Service

Great customer service is vital to a successful business. As a person with years of retail experience, I understand how difficult it can be to deal with multiple unfriendly customers at a time. Although, at times working in the service industry can be difficult, it is also quite unforgiving. Difficulties do not excuse poor service. One negative experience can turn a customer off to a place of business forever. A good example of a positive experience I had recently is my excursion to the Joann’s Fabrics store this last Friday.  At Joann’s it is policy to honor coupons from other fabric and craft stores in addition to coupons from their own store. I always take advantage of this opportunity but this particular day I felt bad about taking a long time at the register because they were extremely busy. The store was in havoc. The cashier who was taking care of me was clearly overwhelmed and was attempting to help three customers at once. I expected her to be a little impatient as I was holding up the line by using four different coupons and splitting the transaction between two different cards. Essentially, I was being the one customer every employee hates. Not only did she remain patient but she was taking care of the three of us very well. She apologized for having to help more than one customer at a time and seemed genuinely happy to help us. She attended to all of our needs in a timely fashion and she made it seem like the store wasn’t as busy as it was. It is always nice feel like your business is appreciated and treating customers the way she treated us leaves a positive lasting impression. Whenever I deal with people I am helping in my job I always make sure I deliver the best customer service possible. It is really nice to know that others value great customer service the way I do.